@microsoft/omnichannel-chat-widget 0.1.0-main.bcfe8a3 → 0.1.0-main.cde77ea

package/lib/cjs/common/Constants.js

@@ -167,6 +167,8 @@ _defineProperty(Constants, "internetConnectionTestUrlText", "Omnichannel Connect
 
 _defineProperty(Constants, "ChatWidgetStateChangedPrefix", "ChatWidgetStateChanged");
 
+_defineProperty(Constants, "PostChatLoadingDurationInMs", 2000);
+
 const Regex = (_class = class Regex {}, _defineProperty(_class, "EmailRegex", "(?:[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])*\")@(?:(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?\\.)+[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?|\\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?|[a-zA-Z0-9-]*[a-zA-Z0-9]:(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21-\\x5a\\x53-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])+)\\])"), _class);
 exports.Regex = Regex;
 

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -59,6 +59,7 @@ exports.BroadcastEvent = BroadcastEvent;
   BroadcastEvent["ChatInitiated"] = "ChatInitiated";
   BroadcastEvent["CloseChat"] = "CloseChat";
   BroadcastEvent["InitiateEndChatOnBrowserUnload"] = "InitiateEndChatOnBrowserUnload";
+  BroadcastEvent["ClosePopoutWindow"] = "ClosePopoutWindow";
 })(BroadcastEvent || (exports.BroadcastEvent = BroadcastEvent = {}));
 
 let TelemetryEvent;
@@ -140,6 +141,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["AudioToggleButtonClicked"] = "AudioToggleButtonClicked";
   TelemetryEvent["SuppressBotMagicCodeSucceeded"] = "SuppressBotMagicCodeSucceeded";
   TelemetryEvent["SuppressBotMagicCodeFailed"] = "SuppressBotMagicCodeFailed";
+  TelemetryEvent["GetConversationDetailsException"] = "GetConversationDetailsException";
+  TelemetryEvent["BrowserUnloadEventStarted"] = "BrowserUnloadEventStarted";
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
@@ -211,6 +214,7 @@ class TelemetryConstants {
       case TelemetryEvent.MessageSent:
       case TelemetryEvent.MessageReceived:
       case TelemetryEvent.CustomContextReceived:
+      case TelemetryEvent.BrowserUnloadEventStarted:
         return ScenarioType.ACTIONS;
 
       case TelemetryEvent.StartChatSDKCall:

package/lib/cjs/common/utils.js

@@ -3,10 +3,12 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getWidgetEndChatEventName = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.createTimer = exports.changeLanguageCodeFormatForWebChat = void 0;
+exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isUndefinedOrEmpty = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getWidgetEndChatEventName = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getStateFromCache = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.createTimer = exports.changeLanguageCodeFormatForWebChat = exports.addDelayInMs = void 0;
 
 var _Constants = require("./Constants");
 
+var _DataStoreManager = require("./contextDataStore/DataStoreManager");
+
 var _KeyCodes = require("./KeyCodes");
 
 var _TelemetryConstants = require("./telemetry/TelemetryConstants");
@@ -360,6 +362,50 @@ exports.getWidgetCacheId = getWidgetCacheId;
 
 const getWidgetEndChatEventName = (orgId, widgetId) => {
   return `${_TelemetryConstants.BroadcastEvent.ChatEnded}_${orgId}_${widgetId}`;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.getWidgetEndChatEventName = getWidgetEndChatEventName;
+
+const getStateFromCache = (orgId, widgetId) => {
+  // Getting updated state from cache
+  try {
+    if (_DataStoreManager.DataStoreManager.clientDataStore) {
+      var _DataStoreManager$cli;
+
+      const widgetStateEventName = getWidgetCacheId(orgId, widgetId);
+      const widgetStateFromCache = (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
+      const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+      return persistedState;
+    } else {
+      return null;
+    }
+  } catch (error) {
+    console.log(error);
+    return null;
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.getStateFromCache = getStateFromCache;
+
+const isUndefinedOrEmpty = object => {
+  if (object) {
+    if (Object.keys(object).length === 0) {
+      return true;
+    }
+
+    return false;
+  } else {
+    return true;
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.isUndefinedOrEmpty = isUndefinedOrEmpty;
+
+const addDelayInMs = ms => {
+  return new Promise(resolve => setTimeout(resolve, ms));
 };
 
-exports.getWidgetEndChatEventName = getWidgetEndChatEventName;
+exports.addDelayInMs = addDelayInMs;

package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js

@@ -82,6 +82,10 @@ const ChatButtonStateful = props => {
     titleText: "We're Offline",
     subtitleText: "No agents available",
     onClick: async () => {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.LCWChatButtonClicked
+      });
+
       if (state.appStates.isMinimized) {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,

package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -41,7 +41,6 @@ const ConfirmationPaneStateful = props => {
   const {
     prepareEndChat
   } = props; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   const [adapter] = (0, _useChatAdapterStore.default)();
   const controlProps = {

package/lib/cjs/components/headerstateful/HeaderStateful.js

@@ -81,8 +81,8 @@ const HeaderStateful = props => {
       });
     },
     ...(headerProps === null || headerProps === void 0 ? void 0 : headerProps.controlProps),
-    hideTitle: state.appStates.conversationState === _ConversationState.ConversationState.Loading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
-    hideIcon: state.appStates.conversationState === _ConversationState.ConversationState.Loading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
+    hideTitle: state.appStates.conversationState === _ConversationState.ConversationState.Loading || state.appStates.conversationState === _ConversationState.ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
+    hideIcon: state.appStates.conversationState === _ConversationState.ConversationState.Loading || state.appStates.conversationState === _ConversationState.ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
     hideCloseButton: state.appStates.conversationState === _ConversationState.ConversationState.Loading || state.appStates.conversationState === _ConversationState.ConversationState.Prechat || state.appStates.conversationState === _ConversationState.ConversationState.ReconnectChat || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP3 = headerProps.controlProps) === null || _headerProps$controlP3 === void 0 ? void 0 : _headerProps$controlP3.hideCloseButton)
   };
   const outOfOfficeControlProps = {

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js

@@ -0,0 +1,23 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.DefaultActivitySubscriber = void 0;
+
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+class DefaultActivitySubscriber {
+  constructor() {
+    _defineProperty(this, "observer", void 0);
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async next(activity) {
+    this.observer.next(activity);
+    return false;
+  }
+
+}
+
+exports.DefaultActivitySubscriber = DefaultActivitySubscriber;

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/components/livechatwidget/common/ChatAdapterShim.js

@@ -0,0 +1,70 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.ChatAdapterShim = void 0;
+
+var _DefaultActivitySubscriber = require("./ActivitySubscriber/DefaultActivitySubscriber");
+
+var _shareObservable = require("./shareObservable");
+
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+class ChatAdapterShim {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  constructor(chatAdapter) {
+    _defineProperty(this, "chatAdapter", void 0);
+
+    _defineProperty(this, "activityObserver", void 0);
+
+    _defineProperty(this, "subscribers", void 0);
+
+    this.subscribers = [];
+    this.chatAdapter = { ...chatAdapter,
+      activity$: (0, _shareObservable.shareObservable)( // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      new window.Observable(observer => {
+        this.activityObserver = observer; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+        const abortController = new window.AbortController();
+
+        (async () => {
+          try {
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            for await (let activity of chatAdapter.activities({
+              signal: abortController.signal
+            })) {
+              for (const subscriber of [...this.subscribers, new _DefaultActivitySubscriber.DefaultActivitySubscriber()]) {
+                subscriber.observer = this.activityObserver;
+                activity = await subscriber.next(activity);
+
+                if (!activity) {
+                  break;
+                }
+              }
+            }
+
+            observer.complete();
+          } catch (error) {
+            observer.error(error);
+          }
+        })();
+
+        return () => {
+          abortController.abort();
+        };
+      }))
+    };
+  } // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+  addSubscriber(subscriber) {
+    this.subscribers.push(subscriber);
+  }
+
+}
+
+exports.ChatAdapterShim = ChatAdapterShim;

package/lib/cjs/components/livechatwidget/common/createAdapter.js

@@ -13,6 +13,8 @@ var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcont
 
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 
+var _ChatAdapterShim = require("./ChatAdapterShim");
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const createAdapter = async chatSDK => {
   const chatAdapterOptionalParams = {
@@ -34,7 +36,13 @@ const createAdapter = async chatSDK => {
       }
     }
   };
-  return await chatSDK.createChatAdapter(chatAdapterOptionalParams);
+  let adapter = await chatSDK.createChatAdapter(chatAdapterOptionalParams); //so far, there is no need to convert to the shim adapter when using visual tests
+
+  if (chatSDK.isMockModeOn !== true) {
+    adapter = new _ChatAdapterShim.ChatAdapterShim(adapter);
+  }
+
+  return adapter;
 };
 
 exports.createAdapter = createAdapter;

package/lib/cjs/components/livechatwidget/common/createMarkdown.js

@@ -26,26 +26,40 @@ const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdown
       breaks: !disableNewLineMarkdownSupport
     }); // ToDo: Commenting below usage of plugin until deferred bug is resolved: https://github.com/mayashavin/markdown-it-slack/issues/1
     // markdown.use(MarkdownSlack);
-    // Markdown override for open link in new tab
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any, quotes
+  } else {
+    markdown = new _markdownIt.default(_Constants.Constants.Zero, {
+      html: true,
+      linkify: true,
+      breaks: !disableNewLineMarkdownSupport
+    });
+    markdown.enable(["entity", // Rule to process html entity - {, ¯, "
+    "linkify", // Rule to replace link-like texts with link nodes
+    "html_block", // Rule to process html blocks and paragraphs
+    "html_inline", // Rule to process html tags
+    "newline" // Rule to proceess '\n'
+    ]);
+  } // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-    markdown.use(_markdownItForInline.default, "url_new_win", "link_open", function (tokens, idx, env) {
-      const targetAttrIndex = tokens[idx].attrIndex(_Constants.Constants.Target); // Put a transparent pixel instead of the "open in new window" icon, so developers can easily modify the icon in CSS.
 
-      const TRANSPARENT_GIF = "data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7";
+  markdown.use(_markdownItForInline.default, "url_new_win", "link_open", function (tokens, idx, env) {
+    const targetAttrIndex = tokens[idx].attrIndex(_Constants.Constants.Target); // Put a transparent pixel instead of the "open in new window" icon, so developers can easily modify the icon in CSS.
 
-      if (~targetAttrIndex) {
-        tokens[idx].attrs[targetAttrIndex][1] = _Constants.Constants.Blank;
-      } else {
-        tokens[idx].attrPush([_Constants.Constants.Target, _Constants.Constants.Blank]);
-      }
+    const TRANSPARENT_GIF = "data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7";
+
+    if (~targetAttrIndex) {
+      tokens[idx].attrs[targetAttrIndex][1] = _Constants.Constants.Blank;
+    } else {
+      tokens[idx].attrPush([_Constants.Constants.Target, _Constants.Constants.Blank]);
+    }
+
+    const relAttrIndex = tokens[idx].attrIndex(_Constants.Constants.TargetRelationship);
 
-      const relAttrIndex = tokens[idx].attrIndex(_Constants.Constants.TargetRelationship);
+    if (~relAttrIndex) {
+      tokens[idx].attrs[relAttrIndex][1] = _Constants.Constants.TargetRelationshipAttributes;
+    } else {
+      tokens[idx].attrPush([_Constants.Constants.TargetRelationship, _Constants.Constants.TargetRelationshipAttributes]);
 
-      if (~relAttrIndex) {
-        tokens[idx].attrs[relAttrIndex][1] = _Constants.Constants.TargetRelationshipAttributes;
-      } else {
-        tokens[idx].attrPush([_Constants.Constants.TargetRelationship, _Constants.Constants.TargetRelationshipAttributes]);
+      if (!disableMarkdownMessageFormatting) {
         tokens[idx].attrPush([_Constants.Constants.Title, _defaultMarkdownLocalizedTexts.defaultMarkdownLocalizedTexts.MARKDOWN_EXTERNAL_LINK_ALT]); // eslint-disable-next-line quotes
 
         const iconTokens = markdown.parseInline(`![${_defaultMarkdownLocalizedTexts.defaultMarkdownLocalizedTexts.MARKDOWN_EXTERNAL_LINK_ALT}](${TRANSPARENT_GIF})`, env)[0].children;
@@ -55,21 +69,8 @@ const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdown
           tokens.splice(idx + 2, 0, ...iconTokens);
         }
       }
-    });
-  } else {
-    markdown = new _markdownIt.default(_Constants.Constants.Zero, {
-      html: true,
-      linkify: true,
-      breaks: !disableNewLineMarkdownSupport
-    });
-    markdown.enable(["entity", // Rule to process html entity - {, ¯, "
-    "linkify", // Rule to replace link-like texts with link nodes
-    "html_block", // Rule to process html blocks and paragraphs
-    "html_inline", // Rule to process html tags
-    "newline" // Rule to proceess '\n'
-    ]);
-  }
-
+    }
+  });
   return markdown;
 };
 

package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -1434,7 +1434,6 @@ const dummyDefaultProps = {
         startNewChatButtonClassName: undefined
       }
     },
-    authClientFunction: undefined,
     isReconnectEnabled: undefined,
     reconnectId: undefined,
     redirectInSameWindow: undefined
@@ -1705,6 +1704,10 @@ const dummyDefaultProps = {
       fwdUrl: ""
     }
   },
+  authProps: {
+    authClientFunction: undefined,
+    setAuthTokenProviderToChatSdk: undefined
+  },
   telemetryConfig: undefined
 };
 exports.dummyDefaultProps = dummyDefaultProps;

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -27,18 +27,35 @@ var _utils = require("../../../common/utils");
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
+  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
 
   const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
-  const conversationDetails = await chatSDK.getConversationDetails();
+  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-  if (isPostChatEnabled === "true" && (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
+  let conversationDetails = undefined;
+
+  try {
+    conversationDetails = await chatSDK.getConversationDetails();
+  } catch (erorr) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsException,
+      ExceptionDetails: {
+        exception: `Failed to get conversation details: ${erorr}`
+      }
+    });
+  }
+
+  if (isPostChatEnabled === "true" && ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
     const skipEndChatSDK = false;
     const skipCloseChat = true;
     await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, true);
 
     if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.PostchatLoading
+      });
+      await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
       const loadPostChatEvent = {
         eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
       };
@@ -50,9 +67,11 @@ const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, disp
         payload: _ConversationState.ConversationState.InActive
       });
     }
-  } else {
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+
+    return;
   }
+
+  await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
@@ -65,16 +84,7 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
       });
 
-      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat()); // Need to clear these states immediately when chat ended from OC.
-
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
-        payload: undefined
-      });
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-        payload: undefined
-      });
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
@@ -85,7 +95,21 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
 
       postMessageToOtherTab = false;
     }
-  }
+  } // Need to clear these states immediately when chat ended from OC.
+
+
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+    payload: undefined
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+    payload: undefined
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+    payload: undefined
+  });
 
   if (!skipCloseChat) {
     try {
@@ -117,6 +141,14 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
         payload: 0
       });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
+        payload: {
+          proactiveChatBodyTitle: "",
+          proactiveChatEnablePrechat: false,
+          proactiveChatInNewWindow: false
+        }
+      });
 
       if (postMessageToOtherTab) {
         var _chatSDK$omnichannelC, _chatSDK$omnichannelC2;

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -67,6 +67,8 @@ var _cardActionMiddleware = require("../../webchatcontainerstateful/webchatcontr
 
 var _messageTimestampMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware"));
 
+var _Constants = require("../../../common/Constants");
+
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -105,6 +107,12 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
 
       if (isPostChatEnabled === "true") {
         if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+          _WebChatStoreLoader.WebChatStoreLoader.store = null;
+          dispatch({
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+            payload: _ConversationState.ConversationState.PostchatLoading
+          });
+          await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
           const loadPostChatEvent = {
             eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
           };

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -44,9 +44,9 @@ const getChatReconnectContext = async (chatSDK, reconnectId) => {
 exports.getChatReconnectContext = getChatReconnectContext;
 
 const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
-  var _props$reconnectChatP, _props$reconnectChatP2;
+  var _props$reconnectChatP, _props$authProps;
 
-  if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.isReconnectEnabled && (_props$reconnectChatP2 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP2 !== void 0 && _props$reconnectChatP2.authClientFunction // TODO: Implement this after storage is in place
+  if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.isReconnectEnabled && (_props$authProps = props.authProps) !== null && _props$authProps !== void 0 && _props$authProps.authClientFunction // TODO: Implement this after storage is in place
 
   /* && !isLoadWithState() */
   ) {
@@ -63,31 +63,31 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
 
 exports.getReconnectIdForAuthenticatedChat = getReconnectIdForAuthenticatedChat;
 
-const handleUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat, redirectInSameWindow) => {
+const handleUnauthenticatedReconnectChat = async (chatSDK, authProps, dispatch, setAdapter, reconnectId, initStartChat, redirectInSameWindow) => {
   const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
 
   if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
-    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, authProps, dispatch, setAdapter, initStartChat, redirectInSameWindow);
   } else {
-    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+    await setReconnectIdAndStartChat(chatSDK, authProps, dispatch, setAdapter, reconnectId, initStartChat);
   }
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
 exports.handleUnauthenticatedReconnectChat = handleUnauthenticatedReconnectChat;
 
-const startUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+const startUnauthenticatedReconnectChat = async (chatSDK, authProps, dispatch, setAdapter, reconnectId, initStartChat) => {
   const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
 
   if (!shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
-    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+    await setReconnectIdAndStartChat(chatSDK, authProps, dispatch, setAdapter, reconnectId, initStartChat);
   }
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
 exports.startUnauthenticatedReconnectChat = startUnauthenticatedReconnectChat;
 
-const setReconnectIdAndStartChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+const setReconnectIdAndStartChat = async (chatSDK, authProps, dispatch, setAdapter, reconnectId, initStartChat) => {
   const startUnauthenticatedReconnectChat = {
     eventName: _TelemetryConstants.BroadcastEvent.StartUnauthenticatedReconnectChat
   };
@@ -105,7 +105,7 @@ const setReconnectIdAndStartChat = async (chatSDK, dispatch, setAdapter, reconne
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: _ConversationState.ConversationState.Loading
   });
-  await initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
+  await initStartChat(chatSDK, authProps, dispatch, setAdapter, optionalParams);
 };
 
 const redirectPage = (redirectURL, redirectInSameWindow) => {
@@ -128,7 +128,7 @@ const shouldRedirectOrStartNewChat = reconnectAvailabilityResponse => {
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const startNewChatEmptyRedirectionUrl = async (chatSDK, dispatch, setAdapter, initStartChat) => {
+const startNewChatEmptyRedirectionUrl = async (chatSDK, authProps, dispatch, setAdapter, initStartChat) => {
   const startUnauthenticatedReconnectChat = {
     eventName: _TelemetryConstants.BroadcastEvent.StartUnauthenticatedReconnectChat
   };
@@ -153,26 +153,26 @@ const startNewChatEmptyRedirectionUrl = async (chatSDK, dispatch, setAdapter, in
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Loading
     });
-    await initStartChat(chatSDK, dispatch, setAdapter);
+    await initStartChat(chatSDK, authProps, dispatch, setAdapter);
   }
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, initStartChat, reconnectId, redirectInSameWindow) => {
+const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, authProps, dispatch, setAdapter, initStartChat, reconnectId, redirectInSameWindow) => {
   const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
 
   if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
-    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, authProps, dispatch, setAdapter, initStartChat, redirectInSameWindow);
   }
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
 exports.handleRedirectUnauthenticatedReconnectChat = handleRedirectUnauthenticatedReconnectChat;
 
-const redirectOrStartNewChat = async (reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow) => {
+const redirectOrStartNewChat = async (reconnectAvailabilityResponse, chatSDK, authProps, dispatch, setAdapter, initStartChat, redirectInSameWindow) => {
   if (reconnectAvailabilityResponse.redirectURL) {
     redirectPage(reconnectAvailabilityResponse.redirectURL, redirectInSameWindow);
   } else {
-    await startNewChatEmptyRedirectionUrl(chatSDK, dispatch, setAdapter, initStartChat);
+    await startNewChatEmptyRedirectionUrl(chatSDK, authProps, dispatch, setAdapter, initStartChat);
   }
 };

package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -43,10 +43,6 @@ const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat)
 
 
   _omnichannelChatComponents.BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Loading
-    });
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Postchat

package/lib/cjs/components/livechatwidget/common/shareObservable.js

@@ -0,0 +1,45 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.shareObservable = shareObservable;
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+function shareObservable(observable) {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let observers = []; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  let subscription; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  return new window.Observable(observer => {
+    if (!subscription) {
+      subscription = observable.subscribe({
+        complete() {
+          observers.forEach(observer => observer.complete());
+        },
+
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        error(err) {
+          observers.forEach(observer => observer.error(err));
+        },
+
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        next(value) {
+          observers.forEach(observer => observer.next(value));
+        }
+
+      });
+    }
+
+    observers.push(observer);
+    return () => {
+      observers = observers.filter(o => o !== observer);
+
+      if (!observers.length) {
+        subscription.unsubscribe();
+        subscription = null;
+      }
+    };
+  });
+}